A couple of months before the end of the year, I announced to our staff that we would close over the holidays. What unfolded next was like a scene from when Canada won the World Juniors, the room erupted into wild festivities - loud cheering, high-fives, hugging and a whole bunch of other happy craziness. It was a sight to behold!
Little did I know that December would be our busiest ever. I started to regret that decision and it made me feel like I had to choose between my employees and my business. After all, we’re in the service business and I’ve built my agency on always being there for my clients. However, I couldn’t go back on my decision and disappoint my employees. So, with some hard work and careful planning, we managed to take the time off.
Now that we’re back, the look on people’s faces tells me that it was the right thing to do. The time off allowed them to recharge and reconnect with family and friends and return to work with a good feeling that boosts loyalty and productivity.
I now realize, it’s not just about making your employees feel good and happy, it’s actually a good business decision. The lesson is, what you invest in your staff you get back ten-fold in your business.