You are a go getter and there’s an energy when you enter the room. An accomplished achiever who’s driven by success, you enjoy the challenge of managing a number of tasks simultaneously, and are obsessed with making clients beyond happy. Maybe most importantly, you enjoy being part of a team. A team who prides themselves on doing great work, making their clients look good and having fun.

Brandfire Marketing Group is looking for an experienced Creative Operations Manager to fill an immediate opening.

Position Title: Creative Operations Manager
Reports to: Senior Vice President
Location: Markham, ON

This is an “air-traffic control” responsibility for all projects entering or leaving the creative/digital department and is critical to the efficient planning and execution of all creative projects.

Posiiton Responsibilities

  • Work with various cross functional teams to continuously forecast future work and assignment of creative resources.

  • Ensuring that each project that comes into the creative department has proper Project coordination, including creative teams workload, timelines and workback schedules (as provided by both creatives and account teams).

  • Thoughtful allocation of creative resources.

  • Development and maintenance of a status report on all creative projects.

  • Work with Executive Creative Director (ECD) to schedule and manage the flow of required reviews and approvals.

  • Maintain an up-to-date freelance directory & work with ECD to attain freelance resources when necessary (creative, producers, etc).

  • Proactively raise red flags when timelines are being missed and provide solutions for getting things back on track.

  • Maintain and manage creative process and procedures.

  • Ability to work effectively in a dynamic environment and maintain positive relationships with cross-functional groups.

  • Lead status communication of all projects through weekly meetings, status reports and daily updates.

  • Assist Creative Director / Creative Services with estimating of creative hours for all programs & help produce creative quotes/estimates, as needed.

  • Identify award show opportunities, co-ordinate and ultimately submit all creative award show entries.

  • Ensure overall adherence to the creative process from creative brief to production through oversight and collaboration with Account Management.

  • Problem solve with internal teams to manage conflicting priorities.

  • Ensure that the creative team operates in an efficient and innovative manner.

  • Approve all timesheets for the Creative Department, Full time & Freelance.

  • Ensures that creative work is produced on time and with the degree of quality that Brandfire would be proud of.

  • Remains current on industry trends and technology.

Position Outcomes
(Measurable Goals)

  • Increase project profitability

  • Document Workamajig policy & process

  • Increase Accts Receivable timing through effective invoicing processes

  • Increase Account team efficiencies

Required Experience and Education

  • 10+ years of related work experience and/or training or equivalent combination of education and experience

Required Skills and Knowledge

  • Strong organization and management skills

  • Excellent written and oral communication skills

  • Interpersonal skills with the ability to problem solve and manage change in a fast paced environment

  • A desire for accuracy and improving processes are keys for success

  • Advanced knowledge of Microsoft Excel, Word & Outlook

  • Experience with Workamajig system with advanced knowledge of Microsoft Excel, Word & Outlook

If this sounds like you, then we’re interested in hearing how you can add some ‘fire’ to our shop.

Please submit your resume to: hr@brandfire.ca for consideration.

We thank everyone in advance for their submission, but only selected candidates will be contacted.

Brandfire is committed to building a diverse workforce, representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation . Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under Brandfire Accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

Required education:

  • Post Secondary Education - Ideally Bachelor's degree, University diploma or equivalent in a related field


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